At SRL Diagnostics (“Company,” “we,” “us,” or “our”) is committed to respecting and safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or access our website www.srldiagnostics.in . By visiting the Website or using our services, you agree to be bound by this Privacy Policy. If you do not agree, please do not use or access the Website or avail of our services.

1. Your Privacy – Our Commitment

We value your trust and are committed to protecting your personal information. This Privacy Policy outlines our approach to collecting, storing, and using the personal information you share with us. You can choose what information to provide; however, certain data is necessary for us to offer services efficiently.

2. Information We Collect

When you interact with us or use our services, we may collect the following information:

a. Personal Information

• Name, age, gender, address, contact information (email, phone number)
• Physical, physiological, and mental health details
• Medical records, history, prescriptions, and test results
• Biometric information (if required for specific services)

b. Automatically Collected Information

• IP address, browser type, and device information
• Location data (with your permission) to facilitate accurate service delivery
• Cookies and tracking technologies to analyze usage patterns, improve user experience, and offer customized content

c. Permissions Access

• Access to your camera and media gallery to upload prescriptions and download test reports (with your consent).

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our diagnostic services
• To process appointments, manage billing, and provide test results
• To inform you about updates, offers, and services
• To enhance user experience and ensure Website functionality
• To perform research and development using anonymized data
• To comply with legal obligations and support healthcare operations
• To respond to queries or provide customer support

4. Disclosure of Information

We do not rent, sell, or share your personal information with third parties except under the following circumstances:

• Healthcare Providers: To physicians or authorized healthcare professionals for diagnosis or treatment
• Insurance & Billing: To insurance companies or billing departments for payment processing
• Regulatory Requirements: To government or health departments as required by applicable law
• Research and Development: To medical institutions or laboratories for research purposes (anonymized data only)
• Corporate Affiliates: Shared with subsidiaries, affiliates, or potential business partners in case of mergers or acquisitions
• Legal Obligations: To comply with court orders, legal processes, or regulatory investigations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and trends
• Enhance your browsing experience
• Provide targeted promotions and advertisements

You can disable cookies through your browser settings, but this may affect certain features of the Website.

6. Information Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We implement:

• Technical safeguards (encryption, firewalls, secure servers)
• Organizational measures (employee training and restricted access)

Your data will be retained as long as necessary to fulfill the purposes outlined in this policy or as required under applicable law.

7. Your Rights

You have the right to:

• Access, correct, or update your personal information
• Withdraw consent for data processing (where applicable)
• Request deletion of your information, subject to legal and operational requirements

To exercise these rights, contact us at connect@srldiagnostics.in.

8. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective from the date of publication on our Website. We encourage you to review this Privacy Policy periodically.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may click below link to raised a complaints and submit the form.

Email: connect@srldiagnostics.in
Phone: +91-9472909606